Help center > Hosts > Your reservation
Changes to Your Bookings
Whether you need to adjust dates, prices, or accommodation options, this article will walk you through the process of sending trip change requests and handling alterations, ensuring a seamless experience for both you and your guests.
In this article, we'll cover:
Modifying a reservation as a Host
Life can sometimes throw unexpected curveballs, and as a Host, you might need to make changes to a confirmed or active reservation. While past reservations can't be altered, you can propose new dates, adjust the price, or modify the number of guests for existing bookings by sending your guest a trip change request. Additionally, you can suggest alternative accommodations from your listings if you have more than one available.
Send your Guest a Trip Change Request
If you find yourself unable to host your guest in the initially booked place but have a different listing to offer, you should first communicate with your guest about the proposed changes and provide a link to the alternative listing, mentioning any price differences if applicable.
How it works
When you send a trip change request, your guest will have the option to accept or decline the proposed alterations.
- If guest agrees. If your guest agrees to the new arrangement, you can:
- Proceed to send them a trip change request with the new details for their approval.
- Cancel their current reservation, so that a refund can be issued.
- If guest declines. On the other hand, if your guest declines or doesn't respond, the reservation will remain unchanged. In this case, the guest no longer wish to keep the reservation. You'll need:
- To cancel, it so they can explore other options.
- And issue a refund.
Here is how to cancel an existing reservation and initiate a refund process, when applicable.
Other details
When making a change request, please keep the following in mind:
- Changing listings: If you plan to switch listings, ensure that the new listing is under the same admin Host account, as listings on co-Host accounts won't work for this purpose.
- Avoid overlapping bookings: Ensure there are no overlapping reservations, even if the changes are made during an ongoing reservation.
- Guest's check-out date: You cannot make changes if the guest's check-out date has already passed.
- Adding guests after check-in: Once a reservation has commenced, guests cannot change the number of guests.
- Cleaning fee adjustments: If you need to add or update the cleaning fee for a confirmed reservation or active trip, you must seek your guest's approval by sending a trip change request that includes the new total price, along with a message explaining the change.
- Changing the price of confirmed or pending reservations:
As a Host, you have the flexibility to change the price of a confirmed reservation by sending your guest a trip change request. Upon acceptance, the reservation will be updated with the new price, and any necessary adjustments will be applied to the guest's payment. In case you have a pending request, you can modify your listed price by sending the guest a special offer, which, upon acceptance, will automatically confirm the reservation with the new price.
Other Changes
Changing or canceling an active trip as a Host
Unexpected events or emergencies can lead to the need for changes or cancellations of guest reservations. For reservations that are about to become active within the next 48 hours, you can make changes to the reservation by sending a trip change request message to your guest. However, for cancellations within 48 hours of check-in or after the trip has already started, you must reach out to your guest immediately, and contact us for further assistance.
Guest Doesn't Respond or Declines your Trip Change Request
If a guest doesn't respond to your trip change request
If your guest remains unresponsive to your trip change request, don't worry; the reservation details will remain unchanged. There is no time limit for their response, but if your request is time-sensitive, you can send a follow-up message to remind them to accept or decline the changes. If you still can't get a response or reach an agreement, consider visiting the Resolution Center or contacting us for further assistance.
Declining a trip change request
As a Host, you have the right to decline proposed changes to a confirmed reservation. If you choose to decline the request, the reservation's original details will remain unchanged, and the proposed alterations will not take effect. There are no penalties for declining trip change requests, but as a Host, you should carefully consider the implications when responding to a guest's request.
Cancellation and Refund Policy
At Pridebnb, we prioritize smooth and fair cancellations and refunds for both guests and hosts. Once a booking is accepted by the provider, only the Pridebnb team has the authority to cancel it.
It's essential to be aware that once the booking end time plus two days has passed, the transaction is considered completed, and a payout is initiated to the provider's bank account. Refunds are not possible beyond this point.
Please feel free to reach out to our support team if you have any questions or need further assistance regarding cancellations and refunds. We are here to provide you with the help you need.
Refunding your guest
As a host, you strive to provide the best experience for your guests, but sometimes unexpected issues may arise, such as internet problems or amenities not functioning correctly. If anything interferes with your guest's stay, you have the option to offer them a full or partial refund before, during, or after their stay.
Please reach out to the support team immediately, so that we can notify the guest promptly and process the refund within 48 hours.
Guest complaints and refunds
Our Rebooking and Refund Policy, along with basic requirements for hosts, are designed to protect guests from last-minute host cancellations, lock-outs, and misrepresented or unsatisfactory listings. If you, as a host, fail to meet these requirements, Pridebnb may require you to refund a guest.
If you need further assistance with handling guest complaints and refunds, or if you need further assistance, don't hesitate to reach out to our support team.