Help center > Policies > Payment, pricing and refunds

Resolution Center

How the Resolution Center Supports You

If you need to send or request money for any Pridebnb-related matters, the Resolution Center is here to assist you. It allows you to open refund or payment requests conveniently.

You have up to 60 days after your reservation's checkout date to submit a request through the Resolution Center. Please note that you may need to add a payment method before initiating any monetary transactions.

How to access the Resolution Center

In order to access the Resolution Center, you need to be logged in. If you don't have an account with Pridebnb, please click here to create one.

Are you seeking resolution?

• If you are a Host seeking resolution, please click here.
• If you are a guest seeking resolution, please click here.

Hosts

Giving Refund to Guest

• Please send a message to the support team with subject line: "Give Refund to Guest"
• Please guest name and profile link, reservation number, date of purchase, and check-in date.
• Please provide the reason for issuing the refund.

Requesting Payment from Guest

• Please send a message to the support team with subject line: "Request Payment from Guest"
• Please guest name and profile link, reservation number, date of purchase, and check-in date.
• Please provide the reason for requesting the payment.

Guests

Giving Refund to Host

• Please send a message to the support team with subject line: "Give Refund to Host"
• Please Host name and profile link, reservation number, date of purchase, and check-in date.
• Please provide the reason for issuing the refund.

Requesting Payment from Hosts

• Please send a message to the support team with subject line: "Request Payment from Guest"
• Please guest name and profile link, reservation number, date of purchase, check-in date
• Please provide the reason for requesting the payment.

Further Assistance

Require Further Assistance?

Sometimes, Hosts and guests encounter difficulties in reaching an agreement. If you haven't been able to resolve the issue, you can request Pridebnb's assistance through our mediation process.

To be eligible under our Rebooking and Refund Policy, issues must be reported to Pridebnb within 72 hours of discovery.

Once you request assistance, a dedicated team member will carefully review the information provided by all parties involved and may ask additional questions, if needed. They will then make a final decision based on the findings.

Reimbursement for Damages

Pridebnb is not responsible for damages to people and/or properties. We strongly recommend hosts to get short-term rental insurance, to be fully protected in the eventuality of damages. For more information, please check out the protection and insurance page.

If you have any further questions or require additional guidance, our support team is ready to assist you.